At Jules & Gems Atelier, we believe that acquiring an object also means becoming its steward.

Jewelry is made to be worn and enjoyed. With thoughtful handling and appropriate care, its materials, finish, and character can be preserved for years to come.

The following guidance provides general recommendations for caring for pieces acquired through the Atelier. Where a particular work is accompanied by specific care instructions, those instructions should always take precedence.

Everyday Care

Jewelry naturally encounters oils, moisture, cosmetics, and environmental residue through ordinary wear.

To help preserve your pieces:

• Apply fragrances, lotions, cosmetics, and hair products before putting on jewelry.

• Remove jewelry before bathing, swimming, exercising, or participating in activities that expose it to excessive moisture, perspiration, chemicals, or impact.

• Avoid direct contact with household cleaners, chlorine, bleach, solvents, and other harsh chemicals.

• Handle pieces carefully and avoid unnecessary pulling, bending, dropping, or pressure.

• After wearing, gently wipe jewelry with a clean, soft, dry cloth before storing it.

Jewelry should generally be the last thing put on and the first thing removed.

Storage

Proper storage helps protect jewelry from scratching, tangling, moisture, and unnecessary exposure to the environment.

When not being worn:

• Store pieces individually whenever possible.

• Keep jewelry in its original presentation box, pouch, or another clean, dry jewelry container.

• Keep chains fastened and laid carefully to reduce tangling.

• Avoid allowing gemstones or harder materials to rub against softer metals or other stones.

• Store jewelry away from prolonged direct sunlight, excessive heat, and humidity.

Original packaging may also provide useful protection and is worth retaining as part of the complete acquisition.

Stainless Steel

316 Stainless Steel

To preserve the finish of your piece, clean gently with a soft, dry cloth after wear. Avoid prolonged exposure to harsh chemicals, chlorine, salt water, perfumes, and cleaning agents. Store separately in a dry place when not in use.

Stainless steel is valued for its durability and resistance to corrosion, making it well suited to regular wear.

For routine cleaning, gently wipe the piece with a soft cloth. When deeper cleaning is appropriate, a small amount of mild soap and lukewarm water may be used.

After cleaning:

1. Rinse away any soap residue.

2. Dry the piece thoroughly with a soft cloth.

3. Allow it to dry completely before returning it to storage.

Avoid abrasive cleaners, scouring materials, and harsh chemicals, which may scratch or alter the surface finish.

Plated, coated, embellished, or mixed-material pieces should be treated more cautiously even when stainless steel forms part of their construction.

Gemstones

Gemstones vary considerably in hardness, porosity, stability, treatments, and sensitivity to heat, moisture, chemicals, and light.

For this reason, there is no single cleaning method appropriate for every gemstone.

As a general precaution:

• Use a clean, soft cloth for routine care.

• Avoid prolonged immersion unless you know that the particular stone and setting can safely tolerate it.

• Avoid harsh chemicals and abrasive cleaners.

• Protect gemstones from sudden temperature changes and unnecessary impact.

• Do not assume that a stone can safely be placed in an ultrasonic or steam cleaner.

Some stones require considerably gentler treatment than others.

Where Jules & Gems Atelier provides care instructions for an individual Gemstone Series piece, those recommendations should take precedence over this general guide.

Artist Collaboration Pieces

Works within the Artist Collaboration (ART) collection may incorporate unconventional materials, handmade components, specialized finishes, or techniques particular to the artist.

For this reason, care requirements may differ substantially between works.

Any care instructions supplied with an Artist Collaboration piece should be considered part of the documentation accompanying the work and retained for future reference.

When uncertain, we recommend contacting the Atelier before attempting deep cleaning, polishing, repair, or restoration.

Plated & Finished Surfaces

Plating and specialized surface finishes can naturally change with wear and over time.

To extend the life of a finished surface:

• Minimize exposure to water, perspiration, fragrance, cosmetics, and chemicals.

• Avoid abrasive polishing products.

• Clean gently with a soft, dry cloth.

• Store separately to reduce scratching and friction.

Changes resulting from ordinary wear and the natural aging of a surface are not necessarily defects.

Cleaning Products

Before using any commercial jewelry cleaner, polishing compound, ultrasonic cleaner, steam cleaner, or home cleaning solution, confirm that it is appropriate for every material contained in the piece.

A cleaning method that is safe for one component may damage another.

When the composition or appropriate cleaning method is uncertain, do not experiment. Contact Jules & Gems Atelier or consult a qualified jewelry professional.

Repairs & Alterations

Jewelry may occasionally require professional maintenance or repair.

We recommend having significant repairs, stone resetting, resizing, refinishing, or structural alterations performed by an appropriately qualified professional.

For Artist Collaboration and other unique works, contacting Jules & Gems Atelier before undertaking a substantial alteration is particularly encouraged. An alteration may affect the original character, documentation, or provenance of the work.

Natural Change

Materials evolve.

Metals may develop surface marks, finishes may soften, and certain natural materials may gradually change in appearance through age and wear.

Thoughtful care can slow unnecessary deterioration, but it cannot—and need not—prevent every sign of an object's life.

We encourage collectors to distinguish between damage and the natural evidence of use, age, and material character.

When in Doubt

If you are uncertain how to care for a piece acquired through Jules & Gems Atelier, please contact us before attempting an unfamiliar cleaning or restoration method.

When possible, include the piece's Inventory Reference or Registry Number, along with a photograph. This will help us identify the work and review any information retained in the Atelier's records.

julesandgemsatelier@lettglobal.com

At Jules & Gems Atelier, every object is thoughtfully selected and presented as part of a carefully curated collection.

We believe every acquisition should be intentional, and we are committed to helping you make an informed decision before your purchase.

We accept eligible returns under the following conditions.

Return Eligibility

Items from eligible collections may be returned within 14 calendar days of delivery.

To qualify for a return, the item must:

• Be postmarked within 14 calendar days of the delivery date.

• Be returned in its original packaging.

• Include all original presentation materials, Certificates of Authenticity (when applicable), and accompanying documentation.

• Be returned in the same condition in which it was received.

Customers are responsible for return shipping costs unless the item arrives damaged or an incorrect item was sent.

Refunds

Once your return has been received and inspected, any approved refund will be issued to the original method of payment.

Please allow several business days for your financial institution to process the transaction after the refund has been issued.

Original shipping charges are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.

To help us resolve the matter promptly, please include photographs of:

• The item received.

• The original packaging.

• Any visible shipping damage.

In these circumstances, Jules & Gems Atelier will arrange an appropriate resolution, which may include a replacement, repair, or a full refund at no additional cost to you.

Final Sale Collections

Due to their unique, limited, and collectible nature, all pieces from the following collections are considered Final Sale:

• Gemstone Series (GS)

• Artist Collaboration (ART)

  
  

These pieces are not eligible for return or exchange unless they arrive damaged or an incorrect item was shipped.

Each piece within these collections is individually curated and accompanied by documentation that forms part of its provenance. This policy helps preserve the integrity, authenticity, and uniqueness of every work entrusted to its collector.

Questions

If you have any questions before placing your order, we encourage you to contact us. We are always happy to provide additional photographs, measurements, or information to help you make a confident decision.

At Jules & Gems Atelier, each order is prepared with care to ensure that your acquisition arrives securely and with its accompanying presentation materials and documentation.

Once an order has been dispatched, tracking information will be provided.

Order Processing

Please allow up to 14 business days for your order to be inspected, prepared, and dispatched.

This processing period allows for the careful preparation, documentation, and packaging appropriate to each acquisition. Processing time is separate from the estimated transit time provided by the shipping carrier.

You will receive shipping confirmation and tracking information once your order has been dispatched.

Domestic Shipping

Jules & Gems Atelier currently ships throughout Puerto Rico and the United States.

Available shipping methods and applicable charges will be presented during checkout.

Delivery estimates provided by shipping carriers are estimates and cannot be guaranteed by Jules & Gems Atelier.

Artist Collaboration — Complimentary Shipping

All pieces from the Artist Collaboration (ART) collection receive complimentary domestic shipping within Puerto Rico and the United States.

Shipping Insurance

All pieces from the Gemstone Series (GS) and Artist Collaboration (ART) collections are shipped with mandatory shipping insurance and tracking.

Because these collections may contain unique, limited, or irreplaceable works, insured shipment helps protect both the acquisition and the collector throughout transit.

Gemstone Series and Artist Collaboration pieces are shipped with insurance appropriate to the value and nature of the acquisition.

Tracking

Tracking information will be provided once your order has been dispatched.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Packaging & Documentation

Every acquisition is packaged with consideration for both its protection and presentation.

Where applicable, orders include Certificates of Authenticity, collection documentation, or other materials associated with the piece.

We encourage collectors to retain these materials as part of the provenance and record of their acquisition.

Damaged Orders

If an order arrives damaged, please contact Jules & Gems Atelier within 48 hours of delivery.

Please retain the item and all original shipping and presentation packaging and provide photographs of:

• The item received.

• The original packaging.

• Any visible damage to the shipping package.

We will review the circumstances and arrange an appropriate resolution in accordance with our Returns policy.

Lost or Delayed Shipments

Carrier delays can occasionally occur after an order has been dispatched.

If tracking indicates an unusual delay or your package appears to have been lost in transit, please contact us so that we may assist with reviewing the shipment and, where appropriate, initiating an inquiry or insurance claim with the carrier.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you discover an error in your shipping information, please contact us as soon as possible. We will make every reasonable effort to correct the address before dispatch but cannot guarantee changes once an order has entered the shipping process.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

International Shipping

Jules & Gems Atelier does not currently offer international shipping.

As the Atelier grows, international shipping may be introduced for selected collections and destinations.

Questions

If you have questions regarding the shipment of a particular piece before purchasing, we encourage you to contact us.

For unusual, particularly delicate, or high-value acquisitions, additional shipping arrangements may be made when necessary to ensure that the piece reaches you safely.